A Pet Lover's Sitting Service

Policies

New Clients

New clients have a "get to know" visit scheduled in which you can meet us and we get to meet you and your special friends. It gives us an opportunity to meet the animals before we start actual services. It's easier and less stressful for the animals to meet someone new in the presence of their owners as opposed to meeting them when nobody is around but the animal and a stranger..

Keys

New clients need to provide us with 2 copies of your key. Most of our clients have us keep their keys, which makes it very convenient to call and schedule service at any time. Occasionally people prefer to have their keys returned between trips. Due to fuel charges and the time involved, there will be a $10 charge for each trip to drop off or pick up keys.

Notification

Allow enough time between calling us for the first time for service and the date you require us for a "get to know" visit. Seven days is usually sufficient.

Please give us the courtesy, wherever possible, of at least 48 hours notice prior to scheduling the start of service, although we do understand emergencies happen and are happy to accommodate short notice whenever possible.

Payment

For new clients, payment is due for services at the "get to know" visit.

For existing clients, payment may be left to be collected at the first scheduled visit.

Holiday payments-

A 50% or $50 (whichever is greater) non-refundable deposit is required to hold a spot for the following holidays:

- Spring Break

- 4th of July

- Thanksgiving

- Christmas and New years holidays

Cancellation

Please have the courtesy to cancel all scheduled services at least 72 hours in advance. If you cancel a visit because you have returned early but have not notified us in time and we are already on our way you will not receive credit for that visit.

About Us | Policies

This Page was last edited on: Wednesday, December 15, 2010

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